Q:Is it safe to shop on-line at LaptopsKeyboard.ca?

A:At LaptopKeyboard.ca, we guarantee your privacy and on-line shopping safety.

We are secured by a Geotrust Premium SSL certificate to ensure that your personal information is encrypted and secure when you communicate with LaptopsKeyboard.ca.We do not store any credit card information. All billing information is processed by PayPal.com, an online bank owned by eBay considered trustworthy today. PayPal is secured by multiple industrial security technologies including solutions from VeriSign.

We occasionally send out email promotions and newsletters to our customers. These e-mail are sent very sparingly (approximately 1 per month). You can opt-in and opt-out at any time

We will never share your personal and private information with anyone, and any personal information collected by us is only used to properly process and deliver your order.

Q:Can I change my delivery address after I have placed my order?

A:You can change your shipping address by logging into your account in LaptopsKeyboard.ca, Address and recipients can be changed when the order status is pending. When it is showing 'shhipped', please contact us as soon as possible to change your address. We will do our best to have your delivery details changed.

Attention: Unless in some circumstances the package may be already left our warehouse before your request is processed and thus address cannot be changed.

Anyway, you are welcome to contact us at sales@LaptopsKeyboard.ca at any time.

Q:Why should I buy via Paypal?

A:PayPal is an eBay owned company. The advantage of using PayPal, as a customer, is that the merchant never gets to see any of your financial information.

When you checkout on a merchant's site directly, the merchant will receive your billing address, credit card number, expiry date, CVV/CVV2 codes, personal phone number, and other private information. This means regardless of how secure the site is, somebody will eventually get their hands on your personal and financial data.

When you checkout via PayPal, DX only sees the shipping address you specified in PayPal and optionally a telephone that you explicitly wish to share with us.

Q:Why is my credit card payment failed?

A:Payment with credit card may fail because of bank authorization and fraud prevention systems. If you are having trouble making a payment via Credit Card, you may contact your card issuing bank or PayPal directly.

After Ordering:

Q:What is my order status? And how long will it take to process my order?

A:Once an order request has been received by us, please allow 1-2 days of processing time, once your parcel has been shipped, an shipping notification email will be sent to you, your order states will be updated in your account either.

Tracking Note:Live tracking is only available after the carriers have a chance to initially scan the package. Between the time the item leaves our warehouse and the time it is scanned, tracking numbers may not show any results. For Express packages (sent via EMS/UPS), the delay is about 24 to 48 hours. For Registered Airmail packages, it takes 3 to 5 working days for postal tracking to show online.

Q:How do I cancel my order?

A:If you order has not been shipped, you may cancel it for a full refund by email us at sales@LaptopsKeyboard.ca You cannot cancel your order after shipment.

Q:How long can I receive your refund?

A:Refunds are processed within 1-5 business days after you received our confirmation on the cancelation, and the PayPal refund can be seen in your PayPal account right away once it is processed. Once processed, you will receive a confirmation e-mail from PayPal.

Q:When will a replacement be sent?

A:Replacements are treated the same way as that of new orders - they typically arrive in 5 to 8 days. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item.

Q:Can I add an item to my order?

A:Yes, but you need to add it before your order is being packaged for shipment, and the order may be delayed by 1 or 2 days for adding the new items. To add an item to your order after placing an order, send us an email at sales@laptopskeyboard.ca and we will do it for you.

If you have any other questions or inquiries, please feel free to contact with us via mail sales@laptopkeyboard.ca